Nutra Rush Zambia Privacy Policy

Nutra Rush Zambia values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, www.nutrarushorganic.com and use the services available on the Website (“Services”), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at [email protected]. This Policy is incorporated into and is subject to the Nutra Rush Terms of Use. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and Nutra Rush Terms of Use.

The Privacy Policy and contents herein follow the Zambia Information and Communication Act of 2009.

 

PRIVACY POLICY

Last Revised: 20/10/2023

  1. Privacy Policy Overview

Nutra Rush Zambia. (“Nutra Rush,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (the “Policy”) applies to your use of the Websites and information collected on the Websites, which include the following: www.nutrarushorganic, and all associated mobile sites, or mobile applications (collectively our “Websites”), and when accessed via a user’s computer, mobile, e-reader, tablet or other device (“Device”) used to access the online services, applications and Websites affiliated with Nutra Rush goods and services, and when you otherwise interact with us (altogether, our “Services”).

 

This Policy is incorporated into and subject to the terms of use of the Websites (“Terms of Use”)1. Each time that you access or use the Websites and Services, you signify that you have read, understand and agree to be bound by the Terms of Use and this Policy. Please do not use your Website and Services or provide any Personal Information to us if you do not agree to the Terms of Use and this Policy. Unless otherwise defined in this Policy, capitalized terms herein shall have the meanings ascribed to them in the Terms of Use.

 

  1. Amendments and Updates

WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS POLICY AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THIS POLICY EACH TIME YOU USE ANY OF THE WEBSITES AND OUR SERVICES. Your continued use of the Websites and Services immediately after such changes are posted on the Websites constitutes your acceptance of such changes.

 

  1. How We Collect Your Information

“Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional, educational or health information, commercial information and internet activity. In the course of our business and providing our Services to you, we may collect your Personal Information in the following circumstances:

 

Directly from you: From time to time we may collect your information (such as when you purchase or order a product, subscribe to a service, register to receive newsletter, or to participate in contests, sweepstakes or promotions, etc.), directly from you, when you provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.

 

Whether or not you provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our Websites or from our Services. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

Automatically: We may collect certain information automatically as you navigate through our Websites, such as tracking the internet domain addresses from which you visit our Websites, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, Website usage statistics and to recognize you. We may also receive usage data from your mobile phone or other Device you use to access our Websites or our Services, which we may also combine with other information. If you access any of our Websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook or Instagram) or if you otherwise agree to associate your account with us with a social networking site, we may receive Personal Information about you from social networking site(s), in accordance with the terms of use and privacy policy of the social networking site. You should review those other sites’ terms of use and privacy policy to understand what is shared with us. We may add this information to the information we have already collected from you via our stores, Websites and Services. For more information about how we collect your Personal Information automatically from you, please see Section 1(a) below (“Cookies and Other Tracking Technologies”).

Email and Promotions: When you choose to sign-up to receive information, including emails and promotions from Nutra Rush, enroll in our loyalty program or register for any other marketing campaign, Nutra Rush may require that you supply your name, email address and other Personal Information so that we may send future communications as you have requested.

Registration for Nutra Rush Products: When you choose to register to receive Nutra Rush products or Services or sign up for various events, whether free or paid, and whether they are offered by us or provided in association with our third-party partners, you may be asked to supply your full name, email address, contact information, and other Personal Information. In some instances, Nutra Rush also collects credit card information to bill you for products.

 

Nutra Rush does not have access to your full credit card number and does not store such information in its own systems. For recurring orders or accounts set up for auto-replenishment, the credit or debit card information you provide in connection with your account is not stored by Nutra Rush, instead, it is stored and used by our third-party credit card processor to process payments that you owe to Nutra Rush. By submitting your credit or debit card information to us, you expressly consent to the sharing of such information with our third-party payment processor and acknowledge that such third party may store your credit and/or debit card information for these purposes. Information transmitted to the third-party credit card processor is encrypted using SSL software. The third-party credit card processor is required to comply with all applicable privacy and security laws and the rules and regulations issued by the credit card companies. Nutra Rush is not responsible for the third-party credit card processor’s failure to comply with such laws, rules and/or regulations.

Sweepstakes, Contests and Promotions: We may offer sweepstakes, contests, and other promotions (a “Promotion”) that may require registration. You will be asked to provide certain Personal Information in order to participate in any such Promotion(s), and any information you provide may be used and disclosed as set forth in this Policy, as well as in connection with the administration of such Promotion and as required by law or permitted by the specific Promotion’s official rules.

Partner Products & Services Offered Through Our Services: You may choose to provide Personal Information to third parties, such as partners, sponsors or advertisers whose services are promoted or advertised on the Services. Before you share your information with those third parties, please review their privacy policies and terms of use.

From Third Parties: Nutra Rush may collect information about you that Nutra Rush receives from other sources, such as social networking sites. For more information about how we interact with you and your social networking sites, please see Section 6 below (“Social Networking Services”).

  1. Cookies and Other Technologies

 

Nutra Rush may use a variety of technologies (collectively, “Tracking Technologies”), to gather personal and non-personal information (which is any information that does not reveal your specific identity), whether automatically or passively, whenever you visit or interact with the Services. Some of the Tracking Technologies we use include: Cookies and Clear GIFs.

 

Cookies are pieces of information that are stored by your browser on your computer’s hard drive. Cookies make web surfing easier for you by saving your customer identification information (i.e., username, password, shopping cart information, etc.) while you are visiting our Websites. Cookies also track where you travel on a site and what you look at and purchase. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an e-mail or other type of message, which is retrieved from a remote site on the internet enabling the verification of an individual’s viewing or receipt of a web page or message. You can learn more about how third party advertising companies use cookies and clear GIFs, including how to opt-out. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

 

 

 

When you use our Websites and our Services, we may collect the following types of information through our tracking technologies:

IP Address Tracking and Clickstream Data. Our servers automatically collect data about your server’s internet address when you visit our Website. This information, known as an “Internet Protocol” address, or “IP Address”, is a number that is automatically assigned to your computer by your internet service provider whenever you are on the internet. When you view pages from our Website, our servers may record or “log” your IP Address, as well as your domain name. Our server also may record the page that linked you to us and related information including any ads you may have clicked on. Such information is known as “Clickstream Data”.

Email Interconnectivity and Third Parties: If you receive an email from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We also work with third parties to provide certain functionalities on the Services and to improve the effectiveness of the Services and its content. These third-party companies also may use Tracking Technologies to independently collect and store information about you and your usage of the Services and may combine this information with information they collect from other sources. We do not control Tracking Technologies used by these third parties, and their use may be governed by the privacy policies of the third parties employing the Tracking Technologies. To learn how to turn off certain Tracking Technologies, see Section 13 below (“Opting-Out, Corrections and Cancellations”).

Device Information: Nutra Rush may collect certain, non-personal information about the Device you use to access Nutra Rush’s services, including but not limited to IP Addresses for your Devices, unique device identifiers, browser types, browser language and other transactional information that does not personally identify you.

User History: Nutra Rush may log certain usage information about your use of the Services, which may include a history of the Website pages you view.

Geolocation Data:  We may collect additional information from you if you access the Services through a mobile device, for example your unique device identifier, device’s operating system, mobile carrier, or location if you opt in for us to do so. However, the degree to which your location can be identified depends on the Device you are using and how you are connected to the internet (e.g. via cable broadband connection, WiFi, etc.). If you enable location services for the Services, we may collect regional location data periodically as you use or leave open the Services. We also may collect your location information from your IP Address or zip code. We also may use location data internally or in conjunction with our third-party service providers to customize your experience and provide offers that may be relevant to you.

  1. How We Use Your Information

Nutra Rush uses the information that it collects from you and about you for the purposes set forth below. Nutra Rush may use and disclose non-personal information for any purpose, except where Nutra Rush is required to do otherwise under applicable law. If Nutra Rush is required to treat non-personal information as Personal Information under applicable law, then Nutra Rush may use and disclose it for all the purposes for which Nutra Rush uses and discloses your Personal Information. Nutra Rush shares customer information with third parties to perform services on its behalf, and by using the Websites and Services, you consent to our use of these services to target advertising. Nutra Rush may use the information collected from one portion of the Services on other portions of the Services; and Nutra Rush may combine information gathered from multiple portions of the Services into a single record. Nutra Rush also may use or combine information that Nutra Rush collects offline or from third-party sources with your information collected from the Services. Additionally, data collected from a particular browser or Device may be used with another computer or Device that is associated with the browser or Device on which such data was collected, or transferred to a third party which may be able to track your activity across Devices. Nutra Rush may use this information to:

 

Enable Usage: Nutra Rush uses the information it gathers about you to enable your use of Nutra Rush’s products and services, including but not limited to accessing the Services, receiving emails and promotions, purchasing products, participating in forums and receiving requested products and services.

Data Enhancement and Updates: Nutra Rush may acquire information from other trusted sources to update or supplement the information that you provided or we collected automatically, such as information to validate or update your address or other information.

Customizing Your Experience of Our Services: Nutra Rush uses the information that it collects and acquires to customize your user experience when using the Services, including delivering content to you that we think would be most relevant and of interest to you and providing you with an enhanced experience based on the type of Device you are using.

Advertising: We use third party ad servers and ad networks that use Tracking Technologies to collect information about your visits on other services and when you access the Services to send you targeted advertisements. These services and networks automatically receive your IP Address or mobile device identifier when this happens. These services and networks also may use Tracking Technologies to measure the effectiveness of advertisements and to personalize the advertising content and to serve you advertisements that are relevant to your regional location. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from the Websites and Services and elsewhere on the internet, including data about actions that you take, and use that information to provide measurement services and target ads. We also may use information collected using third-party cookies, beacons and other storage technologies on the Services and in our emails to deliver advertising about the Services displayed to you on third-party services. These cookies allow us to understand how you clicked to our Websites and what pages you click on during your visit to our Websites. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. We may use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests.  Google is one of the companies that we use to serve advertising and perform analytics on some of the Services. We and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Services.

Google Features and Remarketing: Google is one of the companies that we use to serve advertising and perform analytics on some of the Services. We also use companies such as Facebook, Twitter, Instagram, Pinterest, as well as other third parties to help us engage with our customers across different platforms and channels, including for the purpose of targeting advertising toward you. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to help implement the above uses of your information. We also use remarketing with Google Analytics (including Universal Analytics) and/or Google Adwords (including Smart Pixel) (collectively, “Remarketing”) to advertise online including after you have visited our Websites. Remarketing may be based on your interests, location and other information collected about you in compliance with Google’s Policy For Advertising Based On Interests And Location. For further information about Google’s Policy For Advertising Based On Interests And Location, click here6. In connection with Remarketing and otherwise (i) we and our third-party vendors, including, without limitation, Google, may show you ads on sites across the internet, and (ii) we and our third party vendors, including, without limitation, Google, use first-party cookies (including, without limitation, the Google Analytics cookie) and third-party cookies (including, without limitation, the DoubleClick cookie) to inform, optimize and serve you ads based on your past visits to our Website.  Nutra Rush also uses third-party services for remarketing Nutra Rush’s products and services, such as Google’s Customer Match via the Google platform and Facebook Pixel to create custom audiences via the Facebook platform, among other services provided by other companies, whereby we will deliver targeted ads to you on other websites based on the matching of your email address when you visit third-party websites where you are registered under the same email address.  By using the Websites and Services, you consent to our use of your email for these services to target advertising.

Push Notifications: The Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Services. To opt out of getting these push notifications or other messages, you must then turn off the push notification function within your device settings. While we will not send you marketing information, we may still alert you if there is a problem with your account or transaction.

E-Mail Promotions: If you have registered to receive emails and promotions, you shall receive emails and promotions. If you choose to no longer receive such emails or promotions, you may unsubscribe. Nutra Rush may also periodically send you email messages about products and services that Nutra Rush or its partners think may be of interest to you. You may opt-out from receiving these messages.

Other Emails: If you send Nutra Rush emails, you should be aware that any information provided in an email may not be secure or encrypted and therefore may be available to others. Please exercise caution if you decide to disclose any personal or confidential information in such email and please be advised that you should not provide credit card information directly to Nutra Rush via an unsecure form (such as email). By emailing Nutra Rush, you agree that Nutra Rush representatives may use your email address to respond to any of your questions or comments.

Archival Purposes: Personal and other information that you provide to us in the course of participating in the Services may be gathered and stored in one or more of our corporate databases. We may retain information from canceled accounts to comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our terms of use, or take other actions permitted by law. We also may retain information to prevent re-registration in the event that your account has been suspended or terminated or to create an archival copy of your information, which might be used by us for recordkeeping and internal purposes. We will retain your information for the period of time necessary to fulfill the purposes outlined in this Policy unless a longer retention period is permitted or required by law.

 

 

  1. How We Share Your Information

Nutra Rush may, on occasion, choose to share the Personal Information collected about users with select third parties for certain purposes, such as the following:

Partner Products & Services Offered on our Services. If you provide Personal Information to third parties, such as partners, sponsors or advertisers whose services are promoted or advertised on the Services, you may be providing your information to both Nutra Rush and the third party. Your Personal Information will be subject to this Policy as well as the privacy policy and practices of such third party. Nutra Rush make no guarantees or warranties as to the nature of a third party’s use of your Personal Information.

Service Providers. We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. (“Service Providers”). We provide these Service Providers with the information needed for them to perform services for us. We authorize these Service Providers to use your Personal Information only under our instructions and only as necessary to provide services to us, and require that they not use or disclose your Personal Information for any other purpose.

Mobile Carriers. If you access the Services through a Device or app, we also may share your information with mobile carriers, operating systems and platforms.

We may also share your Personal Information, regardless of your “opt-out” status, in the following instances:

Compliance with Law. Nutra Rush may release information if it is required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Nutra Rush; and (2) protect and defend the legitimate business interests, rights or property of Nutra Rush, its users, marketing partners, customers, or affiliates.

Organizational Changes. Should Nutra Rush undergo a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, Nutra Rush’s accumulated customer information will be treated as an asset and, like other business assets, Personal Information, user data, and any other information that we have collected about the users of our products and services may be disclosed to such entity as part of the due diligence process and, if we or our assets are acquired, will be transferred to such entity as one of the transferred assets. We also may disclose information about our users in connection with a commercial transaction where we, or any one of our affiliated businesses, is seeking financing, investment, support or funding.  You acknowledge that such transfers may occur, and that any acquirer of Nutra Rush or its assets may continue to use your Personal Information as set forth in this Policy, but always subject to your right to opt-out of certain services.

  1. Social Networking Services

When you log into the Services through your social networking accounts, link your social networking accounts with the Services or engage with our Services through third-party social media platforms, you understand that you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Services, you also may be providing information about your activities to the third-party social networking platforms, as applicable. You should make sure that you are comfortable with the information such services that may be made available to us by visiting the applicable third party platforms’ privacy policies and/or modifying your privacy settings directly with those platforms.

 

  1. Links to Other Websites

 

Nutra Rush is not responsible for the content or the privacy policies of websites to which it may link. This Policy applies solely to information collected by Nutra Rush. You should consult the respective privacy policies of any applicable third parties to learn more about their privacy practices.

 

  1. How We Protect Your Information

 

Nutra Rush has put in place reasonable, appropriate physical, electronic, and managerial procedures to protect the information Nutra Rush collects. Please understand, however, that while we try to safeguard your Personal Information once we receive it, no transmission of data over the internet or any social media or other public network can be guaranteed to be 100% secure.

 

You need to help protect the privacy of your own information, including maintaining the confidentiality of any account information or access credentials. You must take precautions to protect the security of any Personal Information that you may transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your Personal Information. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks.

 

  1. Children Under the Age of 13

 

Our Websites and Services are not intended to be used by individuals under the age of 13. Nutra Rush does not knowingly collect information from children under 13 without parental consent. If you are under 13, do not make any purchases through any of our Websites, use any of the interactive or public comment features of any of our Websites, or provide any information to us, including, but not limited to your name, address, telephone number, email address, or user name. If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.

 

  1. Opting-Out, Corrections and Cancellations

 

Email & Text Messages: Any recipient of email notices or text messages may opt out of receiving them at any time. To opt out of receiving emails or text messages, follow the unsubscribe instructions located near the bottom of each service update, newsletter or promotional email, or email your request to [email protected]

Postal Addresses: Please note that even if you opt out of receiving subscriber communications by email, we may continue to send you communications by direct mail. Nutra Rush collects postal mailing address information from you so that Nutra Rush may fulfill the orders you submit and to inform you of Nutra Rush programs, products and services in which you may be interested. You have the right to opt out of receiving postal mailings from Nutra Rush. If you do not wish to receive postal mailings, including printed offers, from Nutra Rush in the future, please send an email to [email protected] or write to us at the address listed below.

Turning Off Tracking Technologies. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. It is important to remember that many of Nutra Rush’s services may not function properly if your cookies are disabled.

How Users Can Opt-Out of the Collection and Use of Information for Ad Targeting. Some of our advertising service providers may be members of the Network Advertising Initiative or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program, which offer a single location to opt-out of ad targeting from member companies. However, if you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages from us after you opt-out, but other members of the Network Advertising Initiative will not be able to target you based on your use of the Services and/or third party websites.

“Do Not Track” Signals. You may set your web browser software to reject Tracking Technologies, but, if you do so, certain functionality of the Websites may be affected. As a result, at this time, Nutra Rush does not respond to browser “do not track” signals or other similar mechanisms. Please note that the-opt out is cookie-based and will only affect the specific computer and browser on which the opt-out is applied.

  1. Contact Information

If you have questions or if you would like to send us your privacy requests, you may contact us at:

 

Nutra Rush Zambia

8 Benangombe, Woodlands,  Lusaka Zambia

Email: [email protected]