Frequently Asked Questions

How can I place an order? -

You can place an order by browsing our online store, selecting the products you want, and adding them to your cart. Then, proceed to the checkout and follow the instructions to complete your purchase.

What payment methods do you accept? +

We accept a variety of payment methods, including credit cards and debit cards. You can find the full list of accepted payment options during the checkout process.

What is your shipping policy? +

We offer shipping to your destination within Lusaka and all major towns in Zambia. Shipping rates and delivery times may vary according to location and selected products.

Can I track my order? +

We provide regular tracking information and updates on all purchases. Alternatively, you can email [email protected] for order status.

What is your return policy? +

• The product is in its original condition with all original packaging, tags, and accessories.
• The product is unused, unaltered, and in a resalable condition.
• The product is returned within 7 days of the original delivery date in Zambia.
• Certain items, such as wellness and edible products, are non-returnable due to hygiene and safety reasons.

Only items purchased on http://nutrarushorganic.com may be accepted for a return.

What do I do if I have a problem with my order? +

If you encounter any issues with your order, please contact our customer support team through our Contact Us page. We will be happy to assist you.

How can I contact customer support? +

You can reach our customer support team through our Contact Us page, where you can submit a form with your inquiry. We aim to respond promptly to all customer inquiries. Alternatively, you can email [email protected].

Can I change or cancel my order after it's been placed? +

We will do our best to accommodate order changes or cancellations if you contact us promptly. Please reach out to our customer support team within 12 hours of your purchase for assistance on [email protected].